Universal Credit has started to replace housing benefit for some working-age claimants. Use the Universal Credit postcode checker to find out if you need to claim Universal Credit instead of housing benefit.
How long will my claim take?
If you have handed in a new claim for Housing Benefit or Council Tax Support today, it will take about two weeks for us to calculate your benefit or write to you if we need some more information.
If you have told us about a change in your circumstances today, it will take about two weeks for us to calculate your benefit or write to you if we need some more information.
The Government has introduced a limit on the total amount of benefit that most working age people can get. For more information, please visit www.gov.uk/benefit-cap.
Electronic communications order
So that we can accept reports of changes in circumstances over the internet, the benefit rules require the Chief Executive to make a formal direction to allow this. View the full text of the direction (PDF 286 KB)
Due to essential server maintenance, our online forms and payments system will be unavailable between 8am and 6pm on Saturday 21 April. We apologise for any inconvenience. ×
Industrial action is being taken by members of Unite The Union and Unison. This may affect council services over the coming weeks. Currently, bin collections are back on schedule. However, we expect them to be affected again after the bank holiday on Monday 7 May. Please refer to our website nearer the time for updates.