Get involved

Have your say, influence our services and make a difference.

To get involved and make a difference, you don’t need any previous experience. You just need to be enthusiastic and to care about improving the services that affect you, and other tenants and leaseholders.

Our Tenants and Leaseholders are why we’re here. By knowing what matters to you and what isn’t working so well helps us improve our services and focus on the things that count. The  impact assessment (PDF 2.84MB) document showcases the impact Tenants and Leaseholders have had during 2019-2020 by getting engaged in activities with us to ensure an excellent housing service for all. 

We want our services to be the best that they can be, and we’re always trying to make them even better. We want you to help us to do this. Please see our  Menu of Involvement (PDF 2MB) for more information about the different ways you get involved with us. 

If you would like to know more, please email talk-to-us@dacorum.gov.uk

Repairs and maintenance service

We will be getting a new repairs and maintenance service in 2024.

During July and early August 2022, we held 13 focus groups across Dacorum and met with almost 100 tenants and leaseholders who have told us what they think is working well with the current service, where improvements could be made, and what those improvements could be. Thank you to everyone that took the time to come and speak to us.

In the autumn (2022), we will be sharing the key themes from the focus groups with our tenants and leaseholders, which will inform the new service.

Repairs satisfaction survey

In 2021, we launched a new satisfaction survey for responsive repairs. Shortly after your housing repair is completed, we will send you a link by email or text message. If we don't have these details on your tenancy record, we will call your landline and ask you to spend a few minutes going through the survey with us.

As always, we will never pass your information outside the housing service or ask for any financial details. The results of this survey will help us to improve services. 

If you have any queries, please email talk-to-us@dacorum.gov.uk

Tpas - Pro Landlord Accreditation

Our approach to tenant engagement led to us becoming the first landlord in the country to achieve the Tpas (Tenant Participation Advisory Service) Pro Landlord Accreditation, which was the highest level that Tpas awards. We continue to use Tpas as a source of expertise when developing new methods of resident engagement such as our new scrutiny boot camps.

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  • Tenant and Leaseholder Committee

    The Tenant and Leaseholder Committee (TLC) meets every two months to review key areas of the housing service. It will also be used as the formal part of any consultation process.

    Interested in joining?

    Please take a look at our  Menu of Involvement (PDF 2MB) for more information about the TLC and the other ways you can get involved with your Housing Service. If you would like to talk to someone about the TLC or are interested in applying to join, please email talk-to-us@dacorum.gov.uk with your details and someone will get back to you, or fill in the  Tenant and Leaseholder Committee application form (PDF 131KB) and email it to us at talk-to-us@dacorum.gov.uk. Alternatively, call 01442 228000 and ask for Daniel French or Jenny Dickerson for an informal chat.

    Meeting notes

    See below for notes of the most recent meeting:

     Tenant and Leaseholder Committee meeting notes - 28 July 2022 (PDF 385KB)

    Any reports mentioned in these notes are available on request from talk-to-us@dacorum.gov.uk.

  • Supported Housing Forum

    The Supported Housing Forum (SHF) has changed over the years and is now a body that looks at issues affecting the whole of the Supported Housing service.

    The SHF considers key issues that have an effect on Supported Housing residents across the borough, but may occasionally, in exceptional circumstances, discuss issues that impact on only one or two of the schemes, or on the wider population, particularly those aged 60 and over.

    It is not a place to bring individual scheme issues to, unless they have already gone through all formal procedures to try to resolve them without reaching an agreed outcome. We encourage tenants to raise scheme-specific issues at the Tenant Information Meetings (TIMs), which we hold at each Supported Housing Scheme.

    The SHF currently comprises 13 representatives, who come from different Supported Housing accommodation settings within Dacorum.

    If you have an issue you believe should be discussed by the SHF, but you don’t know any of the representatives, you can contact us by:

    Meetings in 2022

    Supported Housing Forum meeting dates
    DateLocation
    Tuesday 21 JuneThe Forum, Hemel Hempstead
    Tuesday 20 SeptemberTo be confirmed
    Tuesday 6 December To be confirmed

    All meetings will run between 2pm and 4pm unless otherwise advised.

    Meeting minutes and terms of reference

    See below for notes of the most recent meeting:

    See below for the Supported Housing Forum terms of reference:

    How to get involved

    If you'd like to get involved, please speak to your supported housing officer or email talk-to-us@dacorum.gov.uk.

  • Tenant Improvement Grants

    Working with a panel of tenants, leaseholders and councillors, we've developed a small grant scheme for communal areas. This tenant-led project offers the opportunity for residents of Council-owned areas to apply for small improvements.

    We want to support projects that are making a real difference to our tenants and leaseholders in creating strong, vibrant communities. Find out more about the Tenant Improvement Grant.

  • Policy and Good Practice Working Group

    This joint working group of Tenants, Leaseholders and Council Officers meets to review all of the housing services policies and procedures.  

    It makes sure that we work in a consistent way, in line with legislation and provide excellent services to our residents.

    If you would like to know more, or are interested in taking part, please contact us.

  • Focus groups

    We run regular focus groups to review and improve our services.

    These sessions are informal and enjoyable, and give you the opportunity to have your say on new ideas or ways of working.

    These are currently taking place via video/web conferencing app Zoom, and are held at a time convenient for the attendees, enabling everyone to take part.

    If you would like to take part or know more, please email talk-to-us@dacorum.gov.uk.

  • Block Champions

    If you live in a Dacorum Borough Council-managed block of flats, maisonette or sheltered housing then our new Block Champions initiative gives you the opportunity to become a more active voice in your community. You'll be able to inspect and report any issues you notice in your immediate locality and report these back to us. For more information and to register your interest, please fill out our short online form:

    Register your interest

  • Dacorum Online Training (DOT)

    Dacorum Online Training (DOT) is an online portal that provides free training and wellbeing courses for both existing tenants and housing applicants. Find out more.

  • Neighbourhood Engagement Days

    We're always keen to work with local people to make our housing estates a nicer place to live. We held our first Neighbourhood Engagement Day at Figtree Hill and Heather Way in July 2021. The day was a great success, we spoke to many residents and more than 40 people completed a survey letting us know the improvements that they would like to see. Find out more about the day:  Neighbourhood Engagement Day - Figtree Hill and Heather Way (PDF 1MB)

    We're planning on holding more Neighbourhood Engagement Days in 2022. If you think your area would benefit from this, please let us know by emailing talk-to-us@dacorum.gov.uk.

  • Resident Scrutiny Boot Camps

    Resident Scrutiny Boot Camps are informal online events in which a group of Dacorum’s residents and staff get together to scrutinise a service. During the session you will look at performance information and may receive a presentation from staff about a service. You'll then get the opportunity to talk about your experiences and ideas for improvement in small groups.

    By the end of each session, you will have a list of recommendations for change, which is then worked on by our staff. You'll then be invited to follow-up sessions to monitor the agreed recommendations and find out how we are putting them in place. View our latest scrutiny reports below:

     Scrutiny Report - Osborne Responsive Repairs - November 2021 (PDF 646KB)

Contact us

If you're a Council Tenant or Leaseholder and would like to get involved with us, please tell us what you're interested in by filling in our register of interest form below:

Register your interest