Keeping your home a safe and enjoyable place to live is important to us.
This guide sets out the service you can expect to receive from Osborne Property Services and Sun Realm, our repairs and maintenance partners. It also tells you how we can support you with repairs that are your responsibility.
Tenants' Handbook - Repairs (PDF 322KB)
This guide shows you the prices we charge for the rechargeable repairs we are often asked to carry out.
Tenants' Handbook - Recharges price list (PDF 474KB)
This factsheet explains which fences are your responsibility and when we will build a new fence or wall.
Tenants' Handbook - Fencing (PDF 307KB)
Condensation, damp and mould
Most damp, mould or mildew in the home is caused by factors such as the temperature of your home or poor ventilation. We have produced a guide, which offers advice on how to prevent condensation. You can download our leaflet: Tenants' Handbook - Condensation (PDF 621KB). If you think that damp problems are caused by a structural defect, then you should report it as a repair.
Alterations and improvements to your home
Council tenants must ask us for permission to make alterations or improvements to your home. You can find out more on our Home improvement page.