Business rates (non-domestic rates)

Non-domestic rates, or business rates, collected by local authorities are the way that those who occupy non-domestic property contribute towards the cost of local services.

The rates are pooled by central government and redistributed to local authorities according to the number of people living in the area.

The money, together with revenue from council tax payers, revenue support grant provided by the Government and certain other sums, is used to pay for the services provided by us.

Is your business on the move or moving into Dacorum?

Please tell us about any change in your circumstances (such as moving or selling) which might affect your business rates. You can tell us about any changes by:

  • phoning the business rates helpline on 01442 228268 
  • emailing
  • writing to Dacorum Borough Council, Business Rates Section, The Forum, Hemel Hempstead, HP1 1DN.

Our standards of service

As our customers, you deserve to receive the highest quality of service from us. We aim to provide the following standards of service:

  • Phone calls to be answered within three rings
  • Personal callers to the office to wait no longer than five minutes
  • To respond to our ratepayers who are having trouble in meeting payment in an understanding manner.

Contact us

Business Rates Telephone Helpline: 01442 228268