Warning signCoronavirus (COVID-19): The Forum in Hemel Hempstead and civic offices in Tring and Berkhamsted are now closed to the public. Our online services remain available and we urge customers to use this facility. If your enquiry cannot be answered via our website, please email customer.services@dacorum.gov.uk or call 01442 228000. Please only contact us for essential/urgent enquiries. For council service updates and other advice, please see our COVID-19 page×

Coronavirus (COVID-19) supported housing advice

We appreciate that this is an uncertain and worrying time for many of you. We wish to assure you that our focus remains the wellbeing, health and safety of our tenants and staff. This leaflet will explain how the service may change over the coming weeks and how these changes may affect you as tenants.

What should I do if I develop symptoms of coronavirus?

If you develop a new, continuous cough or a high temperature then you must isolate yourself within your property for a period of 14 days. You should not visit your Supported Housing Officer. Instead you should pull your cord or telephone them for support.

If you need clinical advice you should visit the NHS website. If you do not have access to the internet then you should call 111. In an emergency, call 999.

Will I still receive visits from my Supported Housing Officer?

Your Supported Housing Officer will discuss and agree with you the contact that they will provide during this time. In some cases, visits will be temporarily replaced with telephone calls.

Should you wish to communicate with your Supported Housing Officer, we encourage you to use your pull cords or telephone them. If possible, do not visit Officers in their office.

Given the Government’s advice on social-distancing and working from home, you may notice a decrease in the Supported Housing Officers' presence. Please be assured that they are still working to support you and you will be able to reach them or a covering member of staff.

Will I still be able to use the communal facilities at my scheme?

For the time being, all communal lounges will be closed to tenants. All groups that regularly use the lounges have been cancelled until further notice.

Your laundry rooms will remain open. This is because regular washing of clothing, tea towels and bath towels reduces the spread of the virus. Where possible, we recommend that only one individual uses the laundry room at a time.

Our Cleaning Team have increased the frequency and thoroughness of cleaning within schemes and will continue to do so over the coming weeks.

Thinking ahead

With the current uncertainty, it is important that you consider your arrangements for food and medicine supplies. If you have any concerns regarding food or medication, please contact your Supported Housing Officer by telephone or by pulling your cord.

Useful contacts

  • Dacorum Borough Council Supported Housing Team: Call 01442 228347
  • Hertfordshire Adult Social Services: Call 0300 123 4042.