Repairs and home maintenance

Our easy-to-use online system helps you to diagnose what the problem may be and offers lots of advice. All you have to do is fill in the online form and give us your preferred appointment time.

Request a housing repair

All repairs reported on this system are directed to Osborne the next working day. Osborne will contact you to confirm your appointment.

If you have a repair emergency, please call 0800 018 6050 (option 2) and do not use this system.

Alternatively, you can book a repair by using the freephone number 0800 018 6050 (option 2).

For an emergency heating repair, please call the freephone number 0800 018 6050 (option 1).

More information

For more information about repairs to your council home, please read the  Tenants' Handbook - Repairs (PDF 322KB).

Warning signDue to essential server maintenance, our online forms and payments system will be unavailable between 8am and 6pm on Saturday 21 April. We apologise for any inconvenience.  ×


Warning signIndustrial action is being taken by members of Unite The Union and Unison. This may affect council services over the coming weeks. Currently, bin collections are back on schedule. However, we expect them to be affected again after the bank holiday on Monday 7 May. Please refer to our website nearer the time for updates.

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