Christmas and New Year opening hours

Our offices, including our customer service centres, will be closed for Bank Holidays over Christmas and New Year.

Offices will be closed on Wednesday 25 December and Thursday 26 December 2019 and on Wednesday 1 January 2020. Hemel Hempstead Customer Service Centre will close at 4pm on Tuesday 24 December and Tuesday 31 December.

During these times you can still use all our online services, contact our housing repairs service on 0800 018 6050 and make payments using our 24-hour automated telephone line on 0345 370 6070.


Woodwells and Heath Lane in Hemel Hempstead, Kingshill in Berkhamsted and Tring Cemetery are open throughout Christmas and the New Year. Winter opening hours are Monday to Saturday 8am to 4.30pm, Sundays and Bank Holidays 9am to 4.30pm. The cemetery offices at Woodwells will be closed on the bank holidays, Wednesday 25 and Thursday 26 December 2019 and Wednesday 1 January 2020.

Old Town Hall

The Old Town Hall will be closed from 23 December 2019 to 6 January 2020. Bookings can be made on the Old Town Hall website.


Our enforcement contractor, Saba Park Services UK Ltd (who handle queries concerning resident permits, visitor parking sessions, pay and park machines and parking tickets) will be closed at weekends and on the Christmas and New Year bank holidays.

In addition, it will be open between 8.45am and 4.30pm on Tuesday 24 December, and 8.45am to 5pm on Tuesday 31 December.

Normal contact hours - Monday to Friday, 8.45am to 5.15pm.