Telephone survey aims to find out what matters to you

We'd like to let residents know that an independent research agency is currently carrying out a telephone residents’ survey on our behalf. Respondents will be randomly selected.

Our survey is a residents’ satisfaction survey and will ask questions relating to our core priorities and will include questions about value for money. The findings from this research will be used to see how well we deliver services and help decide what needs to change in the future.

The survey will run until mid December. The answers are multiple choice, except in the introduction where your postcode is checked to ensure you live within the borough so the survey is relevant. You will also be asked equal opportunity questions to ensure we are hearing from all sections of the community. Residents will not be asked their specific address or their name, and the survey should take about 10 minutes to complete.

Neil Harden, Portfolio Holder for Residents and Corporate Services, said: “We want to provide the best possible services we can to our residents. We believe it is important to consult with our residents so we can understand what people think and feel about us and our services. The survey questions are based on our core priorities and the responses help us deliver high quality and cost-effective services."

If you have any concerns about this consultation or its authenticity, please email or call 01442 228000 and ask for Claire Oliveri.